Effective Date: November 29, 2024.

1. Your right to refuse

Under EU law, consumers have the right to cancel a purchase and return the goods within 14 calendar days without giving any reasons. This period starts from the day you receive the goods or, in the case of multiple lots, the last lot.

Exceptions:

The right of withdrawal does not apply to:

• Custom made or personalized items.

• Items that have been damaged or used after delivery.

2. How to exercise the right of refusal?

To exercise your right of withdrawal, you must:

1. Notify us of your decision within 14 days.

• Contacts:

• Email: support@loftbrick.com

• Phone: +33 7 57 69 07 47

• You can use the standard withdrawal form available at this link: Withdrawal Form .

2. Send the goods back within 14 days of notification.

Return address:

[Please provide your address]

3. Conditions for returning goods

• The product must be returned in its original packaging, in its original condition and complete.

• You are responsible for any reduction in value of the product caused by use beyond what is necessary to determine the characteristics and functionality of the product.

4. Return cost

• Standard Returns: Buyer pays return shipping costs unless otherwise stated in the terms of sale.

• Defect or error on our part: If the item is damaged, defective or sent in error, we will cover the full return shipping costs.

5. Refunds

After receiving the returned item and checking its condition, we:

• We will refund the full cost of the item, including standard shipping costs, within 14 calendar days.

• Refunds are made using the same method used for payment.

6. Guarantees

In addition to the right to refuse, you have the right to:

• Legal guarantee of product conformity: Within 2 years from the date of delivery.

• Guarantee against hidden defects: For 2 years from the date of discovery of the defect (French Civil Code, Article 1641).

If you have a warranty claim, please contact us to clarify the return procedure.

7. Contacts

If you have any questions or would like to apply for a refund, please contact us:

• Email: support@loftbrick.com

• Phone: +33 7 57 69 07 47