We strive to make the payment process convenient and secure for all our customers.
Please review our policy:

Payment methods

We accept the following payment methods:

1. Bank cards: Visa, Mastercard, Maestro.

2. Electronic wallets: PayPal, Google Pay, Apple Pay.

3. Bank transfer: Details will be provided when placing your order.

4. Cash on delivery: We do not currently provide cash on delivery. Payment must be made at the time of ordering using the available methods.

All transactions are processed through certified payment systems that comply with PCI DSS security standards.

Payment process

• After placing your order, you will be redirected to a secure page to complete payment.

• If you choose bank transfer, your order will only be processed after receiving confirmation of payment.

Taxes and additional charges

Based on Article 293 B of the French General Tax Code (Code Général des Impôts), our business is exempt from VAT. All prices on the site are excluding VAT (TVA non applicable).

For customers from other EU countries and outside the EU, additional taxes or customs duties may apply according to the legislation of your country. These costs are paid by the buyer upon receipt of the goods.

Payment security

• We use SSL encryption to protect your data.

• Your information is never shared with third parties outside of the payment processing process.

Refunds and cancellations of payments

In case of return of goods or cancellation of the order:

• The purchase price will be refunded using the same method used to make the payment.

• Refunds will be processed within 14 days of receipt of the return.

Contact information

If you have any questions, please contact our support team:

• Email: support@loftbrick.com

• Phone: +33 7 57 69 07 47

• Opening hours: Mon-Fri, 9:00 to 18:00 (Paris time).